At Hareline Fishing Store, we stand behind the quality of our fly fishing gear just as we value your trust in us. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, our straightforward returns and exchanges process is here to help.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of your receipt of the product.

Please Note: Due to hygiene reasons and product integrity, we cannot accept returns or exchanges on the following items:
  • Hooks & Shanks (once opened from original packaging)
  • Fly Lines that have been removed from their spools
  • Wading Gear that shows signs of use in water
All returned items must be in original condition, unused, and in their original packaging with all tags attached.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order.
  2. Provide your order number and details about the product you wish to return or exchange.
  3. We will email you a Return Authorization Number and instructions for shipping the item back to us.
  4. Package the item securely with the original packaging and include the Return Authorization Number on the outside of the package.
  5. Ship the package to our address: Hareline Fishing Store, 2386 Evergreen Lane, WASHINGTON, US 20005

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email confirmation once the refund has been processed

Please note that shipping charges are non-refundable, and international customers are responsible for any customs fees or import taxes incurred during the return process.

Exchange Processing

For exchanges:

  • We will ship the replacement item once we receive the original product
  • If the exchange item is of higher value, we will invoice you for the difference
  • If the exchange item is of lower value, we will refund the difference to your original payment method

Return Authorization Request Template

Use the following template when emailing us to initiate a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Hareline Fishing Store Team, I would like to request a [return/exchange] for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please provide details] I have read and understand the Returns & Exchanges policy on your website. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll be happy to help.

At Hareline Fishing Store, we’re committed to ensuring your complete satisfaction with our products, just as we’re dedicated to protecting your privacy. Thank you for trusting us with your fly fishing needs.