FAQ

What types of fly fishing products do you offer?

We specialize in premium fly fishing equipment, including Fly Boxes, Fly Lines, Hooks & Shanks, Reels, Rods, Tools & Vises, and Wading Gear. Each product is carefully selected to ensure the highest quality for anglers of all levels.

Are your products suitable for beginners?

Absolutely! We cater to both novice and experienced anglers. Our collection includes gear that’s perfect for those just starting out, as well as specialized equipment for seasoned fishermen looking to upgrade their toolkit.

Where do you ship?

We ship globally to most countries, excluding Asia and some remote areas due to logistical constraints. If you’re unsure about delivery to your location, please contact us before placing your order.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping: Available for orders over $50, delivered via EMS within 15-25 days after dispatch.

How long does order processing take?

We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order has been dispatched.

What is your return policy?

We offer a hassle-free return policy within 15 days of receipt. If you’re not completely satisfied with your purchase, contact our support team at [email protected], and we’ll guide you through the return process.

What if my gear arrives damaged?

We take great care in packaging your items to prevent damage during transit. However, if your order arrives damaged, please contact us immediately at [email protected] with photos of the damage, and we’ll resolve the issue promptly.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Do I need to create an account to place an order?

While you can checkout as a guest, creating an account allows you to track your orders, save your shipping information, and receive updates on new products and promotions.

Where is Hareline Fishing Store located?

We’re based in Washington, US, at 2386 Evergreen Lane, WASHINGTON, US 20005. Though we operate primarily online, our physical location reflects our deep roots in the American fishing tradition.

How can I contact customer service?

Our dedicated customer service team can be reached at [email protected]. We’re here to help with any questions or concerns you may have about our products or your order.